Privacy Policy

NOCO Accents — Headquarters 7292 Greenridge Rd Unit 104 Windsor, CO 80550

Phone: 970-286-5687

Email: info@nocoaccents.com

At Noco Accents, we are committed to protecting your privacy. This privacy policy outlines how we collect, use, and safeguard your personal information.

1. Information We Collect

• Personal Information:
  • Contact Forms and Pop-ups: By providing your name, email address, and phone number through our contact forms or booking forms, you consent to receive communications from Noco Accents via email and SMS. Message frequency varies for SMS. Standard message and data rates may apply.
  • Booking Pages: If you schedule a consultation through our booking pages, we collect your contact details to confirm appointments and send automated email reminders.
  • Reviews and Testimonials: When you leave reviews on platforms like Google My Business or Facebook or provide video testimonials, we may use this content for marketing purposes, including posting on social media. If you prefer that we do not use your testimonials or project images for marketing, please inform us at the time of collection.
• Automatically Collected Data:
  • Analytics and Advertising: We utilize tools such as Google Analytics, Google Tag Manager, and Microsoft Clarity to collect information about your interaction with our website. This may include your IP address, browser type, pages visited, and other usage data. Additionally, we run Google Ads campaigns, which may involve data collection for remarketing purposes.

2. Purpose of Data Collection

• Responding to Inquiries: To address your questions and provide information about our services.
• Marketing: To inform you about our services, promotions, and updates.
• Appointment Management: To schedule consultations and send reminders.
• Service Improvement: To enhance our website and services based on user interactions.

3. Data Sharing Practices

• Third-Party Services: We use Houzz Pro for customer relationship management, lead management, project management, invoicing, and payment processing. Data is transferred from our website to Houzz Pro via Zapier, which adheres to stringent security protocols.
• Advertising: We run Google Ads campaigns, which may involve data collection for remarketing purposes.

3A. Third-Party Enrichment and Marketing Technologies

• We partner with select third-party services that use cookies and similar technologies to analyze website activity and associate this data with other personal information, such as your email address. These partners may use this information to help us deliver personalized marketing communications. This includes tools that identify anonymous website visitors and match them to business or contact records.
• You may opt out of such advertising by visiting: https://app.retention.com/optout.
• If you are a resident of the European Union or another jurisdiction with similar privacy regulations (such as GDPR), you also have the right to opt out of this data collection. Please visit: https://www.rb2b.com/rb2b-gdpr-opt-out.

3B. Cookies, Advertising Pixels & Conversion Measurement

In addition to the services described above, we may use Microsoft Advertising, Meta and OpenAI advertising technologies, where enabled, to understand how advertising leads to website visits and inquiries. Google Tag Manager helps us manage website tags; the services loaded through those tags process the associated information.

These technologies may collect browser and device information, cookie or browser identifiers, referral information, and events such as a page visit or successful inquiry submission. Advertising providers receive this information to measure campaign performance and, depending on the service and settings, support advertising personalization.

OpenAI / ChatGPT Advertising

When enabled, the OpenAI measurement pixel sends website event information to OpenAI to help connect visits and inquiries with advertising interactions. It can use first-party attribution and browser-reference cookies. OpenAI documents a 30-day lifetime for its attribution cookie and a 365-day lifetime for its browser-reference cookie, subject to browser restrictions and deletion. These cookie lifetimes do not describe how long conversion records are retained.

More information is available in OpenAI’s Privacy Policy. Information about other providers is available in the Microsoft Privacy Statement and Meta Privacy Policy.

3C. Website Chat Assistant

Our website offers a Neobreed-powered chat assistant. If you use it, the messages and contact details you choose to provide are processed through that service so we can respond to your questions and follow up on your inquiry. We may review conversations to understand customer needs and improve our website content and service. Please do not enter payment-card details, government identification numbers, or other sensitive information into the chat.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or alteration.

5. User Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request corrections to any inaccurate or incomplete data.
• Deletion: Request the deletion of your personal data.

To exercise these rights, please contact us at info@nocoaccents.com.

6. Legal Compliance

We operate exclusively in Colorado and comply with applicable state and federal privacy laws.

7. Updates to This Privacy Policy

We may update this privacy policy periodically. Any changes will be reflected on our website, and we encourage you to review this policy regularly.

8. Opt-Out Option

• If you prefer not to have your data used for advertising purposes, you can opt out by visiting the Google Ads Settings page or using browser opt-out tools.
• To opt-out of receiving SMS communications, reply STOP to any of our messages. To opt-out of receiving email communications, contact us at info@nocoaccents.com.

8A. Additional Privacy & Advertising Choices

You can use your browser settings to block or delete cookies. Some website features may be affected, and deleting cookies does not automatically delete information already received by a service. Google Ads Settings applies to Google advertising and is not a universal opt-out for every provider listed in this policy.

For questions about advertising-related data use or to request an opt-out, contact info@nocoaccents.com or call 970-286-5687. Please identify the request as a privacy or advertising opt-out request. Where applicable law provides additional rights, these may include obtaining a portable copy of your data or opting out of targeted advertising, sale of personal data, or certain profiling activities.

This policy describes data practices; reading it or using the website does not itself constitute consent where separate consent is required by law.

9. SMS Terms and Conditions

SMS opt-in information and phone numbers collected specifically for SMS purposes are NOT shared with third parties under any circumstances.

SMS messages are used to provide updates, reminders, and communication related to the services you request.

SMS consent data collected by NOCO Accents will only be used for the purposes outlined in this policy. This data will not be shared, sold, or disclosed to third parties except as required by law.

10. Types of SMS Communications

By opting into SMS messages, you may receive text messages related to:

– Appointment confirmations and reminders

– Updates on project schedules

– Service-related communications, such as troubleshooting or feedback requests

11. Opt-In Messaging Disclosure

By opting into SMS messages from NOCO Accents, you may receive up to 5 messages per month. Standard message and data rates may apply. Message frequency may vary. To opt out, reply STOP. For assistance, reply HELP.

12. Opt-Out Messaging Details

To stop receiving SMS messages, reply STOP at any time. Once opted out, you will no longer receive any SMS communications from us. To opt back in, reply START.

13. Help Messaging Information

For assistance, reply HELP or contact us at info@nocoaccents.com or call 970-286-5687. We will address your concerns promptly.

Email: info@nocoaccents.com

Phone: 970-286-5687

Address: 7287 Greenridge Rd Unit 4B, Windsor, CO 80550

By using our services, you consent to the terms outlined in this privacy policy.

14. Compliance and Transparency

NOCO Accents adheres to all applicable SMS communication regulations, including the guidelines set by The Campaign Registry (TCR). Our SMS communications include clear opt-in, opt-out, and help instructions. Information obtained for SMS consent will only be used for the purposes outlined in this policy and will not be shared with any third parties except as required by law.

For questions about our privacy policy or SMS terms, please contact info@nocoaccents.com or call 970-286-5687.